Terms of Service

Welcome to SafeRide America. These Terms of Service (“Terms”) form an agreement between you and SafeRide America, Inc. (“SafeRide,” “we,” “our,” or “us”) governing your access to and use of SafeRide’s services, websites, mobile applications, booking systems and related technology (collectively, the “Services”).

By creating an account, booking or requesting a Service, using a SafeRide website or application, or accepting or receiving a Service, you agree to these Terms. If you do not agree, do not use the Services. If SafeRide and you or your organization enter into a separate written agreement for a specific service, that written agreement controls to the extent it conflicts with these Terms.

About SafeRide America and Our Services

SafeRide America is a 501(c)(3) nonprofit organization whose mission is to proactively prevent impaired driving.

SafeRide offers professional driver services that may include designated-driver service, professional driver rental by the hour or day, vehicle-related driver services, event and festival services, and other services expressly offered by SafeRide.

Except where SafeRide expressly agrees otherwise in writing, SafeRide does not provide the vehicle. The customer provides a vehicle that the customer owns, controls, rents or is otherwise legally authorized to permit another person to operate.

Important Definitions

“Customer,” “you,” or “your” means the person who creates an account, requests or pays for a Service, provides the vehicle, or receives a Service.

“Lead Driver” means the professional SafeRide driver assigned to operate the customer’s vehicle.

“Chase Driver” means the person who operates the separate chase vehicle supporting a designated-driver assignment.

“Vehicle” means the customer-owned, rented or otherwise authorized vehicle that SafeRide has been asked to operate.

“Booking” means a request or reservation for SafeRide Service, whether made online, through an application, by telephone, or through an authorized SafeRide representative.

Accounts and Eligibility

The person creating an account or booking a Service must be at least 18 years old and legally able to enter into a binding agreement.

• You must provide accurate, current and complete information.
• You are responsible for protecting your username, password and account credentials.
• You must promptly notify SafeRide of suspected unauthorized access to your account.
• If you book for another person, you represent that you are authorized to make the booking and provide the information necessary to perform the Service.
• SafeRide may suspend or restrict accounts for safety concerns, misuse, nonpayment or violations of these Terms.

Vehicle Requirements and Permission to Drive

By requesting SafeRide to operate a Vehicle, you expressly authorize the assigned professional Lead Driver to operate that Vehicle.

You represent that:

• You own the Vehicle or have lawful authority to permit the Lead Driver to operate it.
• The Vehicle is properly registered and insured as required by applicable law.
• The Vehicle is reasonably safe and legally operable.
• The Vehicle has functioning seatbelts for all occupants.
• You will provide any legally required child-restraint or safety equipment.
• The Vehicle has sufficient fuel or electric charge to complete the requested trip.
• You will disclose known mechanical, operational or safety conditions that could affect the driver’s ability to operate the Vehicle safely.

SafeRide or the Lead Driver may refuse to operate a Vehicle that appears unsafe, unlawful, mechanically unsound, improperly insured, overloaded, requires a special license or endorsement, or cannot reasonably be operated safely.

SafeRide Designated-Driver Service

SafeRide’s designated-driver service generally uses a two-person team.

The professional Lead Driver drives you and your Vehicle to the destination. The Chase Driver follows separately in the chase vehicle so the Lead Driver has transportation after your SafeRide is complete.

The Chase Driver may be an unpaid volunteer, including a participant completing court-ordered or other approved community service. Chase Drivers are not assigned to operate the customer’s Vehicle as part of the designated-driver assignment.

Passengers may remain in the customer’s Vehicle subject to lawful seating capacity, functioning seatbelts and SafeRide safety requirements. Additional stops, waiting time or route changes may increase the final trip time and charge.

Professional Driver Rental

SafeRide may provide a professional driver by the hour or day to operate a Vehicle you own or rent.

Professional Driver Rental is a planned, reservation-based service. Reservation requirements, minimum hours, advance-notice requirements and rates are disclosed when the Service is offered or booked.

SafeRide supplies the driver, not the Vehicle, unless a separate written agreement expressly states otherwise.

Event and Festival Services

SafeRide may provide services for festivals, venues, businesses, private events and community gatherings. Services may include impaired-driving prevention activities, SafeRide onsite participation, designated-driver coordination, educational activities, driver services or other customized arrangements.

Event services may be governed by a separate proposal, invoice, agreement or event-specific terms. If an event-specific written agreement conflicts with these Terms, the event-specific written agreement controls for that event.

Bookings, Estimates and Service Availability

SafeRide may accept on-demand requests and advance reservations. Availability depends on driver availability, geographic coverage, traffic, weather, vehicle conditions, customer readiness and other operational factors.

An estimated pickup time is an estimate, not a guarantee. Traffic, weather, prior customer trips, road closures and other circumstances may delay arrival.

Fare estimates are based on the information available when the estimate is produced. The final charge may change based on actual trip duration, waiting time, additional stops, route changes and other circumstances affecting the Service.

SafeRide may decline, cancel or modify a Service when necessary for safety, legal compliance, staffing, weather, vehicle conditions or other reasonable operational concerns.

Fees, Payment and Gratuities

You agree to pay the rates and charges disclosed for the Service you request. Current rates, minimum charges and service-specific pricing may be displayed through SafeRide’s booking system, website, application or reservation confirmation.

• SafeRide may authorize or charge the payment method associated with your account for completed Services and properly assessed fees.
• Gratuities are voluntary unless a particular service expressly states otherwise. SafeRide does not require a tip simply to receive ordinary Service.
• You may be responsible for extraordinary cleaning, repair or damage costs caused by you or your passengers.
• Failed or declined payments do not eliminate the amount owed.
• Payment disputes should be reported to SafeRide as soon as possible and no later than 60 days after the applicable charge.

Cancellations and No-Shows

Please cancel as soon as you know you no longer need a scheduled or requested Service.

SafeRide does not ordinarily impose a standard cancellation charge merely because a reservation is canceled before a driver team has meaningfully begun responding to it.

SafeRide may charge up to the applicable minimum fare when:

• A customer cancels after the assigned driver team has been traveling toward the pickup location for more than 15 minutes; or
• The team arrives at the pickup location and the customer is unavailable, cannot be located, or does not proceed with the trip.

Cancellation and no-show charges are evaluated case by case and may be waived or modified at SafeRide’s discretion.

Customer Conduct and Safety

SafeRide exists in part to assist customers who should not drive. Intoxication by itself does not automatically prevent a customer from receiving SafeRide Service. Safety, however, always comes first.

Customers and passengers must:

• Treat SafeRide drivers, volunteers, staff and other persons respectfully.
• Remain properly seated and use available seatbelts whenever the Vehicle is moving.
• Comply with lawful safety instructions from the Lead Driver.
• Refrain from smoking or vaping in the Vehicle during the Service.
• Refrain from possessing or consuming open alcoholic beverages in the passenger area while the Vehicle is being operated.
• Refrain from illegal drug use, unlawful conduct, threats, harassment, violence or sexual misconduct.
• Avoid conduct that interferes with the Lead Driver’s ability to operate the Vehicle safely.

SafeRide may refuse or discontinue Service when a customer or passenger is violent, threatening, medically unstable, unconscious or unresponsive, unable to remain safely seated, creating an unreasonable risk, or otherwise making safe performance of the Service impracticable.

Medical and Dental Appointment Service

SafeRide may provide driver service for outpatient medical or dental appointments when arranged in advance.

SafeRide is not a medical transportation provider and does not provide medical care, patient monitoring, nursing services, mobility assistance or emergency medical transportation.

The customer is responsible for confirming that SafeRide’s service satisfies the medical provider’s discharge requirements and for arranging any escort, caregiver or medically trained assistance required by the provider.

If a person appears to need emergency medical attention, SafeRide may decline transportation and recommend or request appropriate emergency assistance.

Insurance and Accidents

The Vehicle owner or authorized renter must maintain automobile insurance meeting applicable legal requirements and any requirements imposed by the Vehicle owner or rental agreement.

By permitting the Lead Driver to operate the Vehicle, the customer authorizes the Lead Driver as a permissive driver. Under SafeRide’s operating model, the Vehicle owner’s insurance is expected to respond as primary coverage for permissive operation, subject to the actual terms, exclusions and limits of the applicable policy and applicable law.

SafeRide does not guarantee that a particular insurer or policy will provide coverage for a particular claim. Any insurance maintained by SafeRide or by an individual driver is subject to its own policy terms, exclusions, limits and priority-of-coverage provisions and does not replace the customer’s obligation to maintain valid automobile insurance.

In the event of an accident or property damage, the customer agrees to provide reasonably requested insurance information and cooperate with SafeRide, the driver, applicable insurers and investigating authorities.

Personal Property, Cleaning and Damage

Customers are responsible for removing and securing personal property from the Vehicle. SafeRide is not responsible for property left behind, lost, stolen or damaged except to the extent responsibility cannot lawfully be excluded.

Customers may be charged reasonable costs resulting from extraordinary cleaning, spills, bodily fluids, intentional damage or other damage caused by the customer or the customer’s passengers.

Communications, Booking Technology and Third-Party Providers

SafeRide uses third-party technology providers for functions that may include booking, dispatch, mobile applications, payment processing, volunteer management, communications and website services.

By providing a mobile telephone number or email address in connection with a Booking, you consent to receive transactional communications reasonably necessary to provide the Service, including booking confirmations, driver updates, estimated arrival information, receipts and safety-related communications. Message and data rates may apply.

Consent to transactional Service communications is separate from consent to receive marketing communications.

Third-party platforms may experience outages, delays or technical failures. SafeRide does not guarantee uninterrupted availability of third-party technology.

Privacy

SafeRide’s collection and use of personal information is further described in our

Privacy Policy
,
which is incorporated into these Terms by reference.

Disclaimers and Limitation of Liability

SafeRide provides Services on an availability basis and does not guarantee that Service will be available at every requested time, location or under every circumstance.

To the fullest extent permitted by applicable law, SafeRide disclaims implied warranties not expressly stated in these Terms.

To the fullest extent permitted by applicable law, SafeRide and its directors, officers, employees, contractors and volunteers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from or related to the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Customer Responsibility and Indemnification

To the fullest extent permitted by law, you agree to be responsible for losses, claims or expenses arising from:

• Your material breach of these Terms;
• Your unlawful or intentionally harmful conduct;
• Your lack of lawful authority to permit operation of the Vehicle;
• Your failure to maintain required Vehicle insurance;
• A known dangerous Vehicle condition you failed to disclose; or
• Conduct of your passengers for which you are legally responsible.

This section does not require you to indemnify SafeRide for liability that applicable law does not permit SafeRide to transfer to you.

Dispute Resolution and Governing Law

Before beginning a formal legal proceeding, you and SafeRide agree to make a reasonable good-faith effort to resolve the dispute informally. A written description of the dispute should be sent to SafeRide at the contact information below. The parties will have 30 days after receipt of the notice to attempt resolution.

Except for matters eligible for small-claims court, requests for temporary or injunctive relief, or rights that cannot legally be subjected to arbitration, disputes arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration to the fullest extent permitted by law.

Arbitration will take place in Fulton County, Georgia unless the parties agree otherwise and will be conducted on an individual basis. To the fullest extent permitted by law, neither party may pursue claims in a class, collective or representative proceeding.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Nothing in this section prevents a person from reporting a matter to a governmental agency or exercising a right that applicable law does not permit to be waived.

Suspension, Refusal and Termination of Service

SafeRide may refuse a particular Service, suspend an account or terminate access to Services when reasonably necessary for safety, nonpayment, fraud, abuse, repeated misconduct, violation of these Terms, threats toward personnel or volunteers, misuse of SafeRide systems, or other conduct that SafeRide reasonably determines creates risk to people, property or the organization.

Changes to These Terms

SafeRide may revise these Terms from time to time. When we do, we will post the revised version and update the Effective Date. Updated Terms apply prospectively from their effective date unless applicable law requires otherwise. Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms.

Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

SafeRide’s failure to enforce a provision on one occasion does not waive its right to enforce that provision later.

These Terms, together with the Privacy Policy and any applicable service-specific written agreement, constitute the agreement governing the applicable Services.

Contact SafeRide America

Questions regarding these Terms may be directed to:

SafeRide America, Inc.
5825 Glenridge Drive, Suite 3-135
Atlanta, Georgia 30328-5966

Phone:

404-888-0887

Email:

info@saferideamerica.org